­Negotiation – three Ways to Reach Mutual Agreement

When was the last time you had to prepare for an uncomfortable conversation? Can you remember how only thinking about that conversation impacted your energy levels. Whether it is uncomfortable conversations, solving a disagreement, or giving someone feedback, all these conversations have a negotiation component within.

Negotiation is a conversation where both sides need to achieve an agreement; if there is no disagreement, there is no negotiation or uncomfortable conversation. Period. Negotiation doesn’t begin until someone says no. Wouldn’t it be great if we can always have people agreeing with us?

The problem is that craving people saying yes to us and agreeing with us can get us stuck in the belief that negotiation is the act of doing our best to keep the other person from saying what they want to say: their no… This is why our mindset navigates the conversation on our hand towards hearing them saying what we want to hear – our yes. With that in mind, the way we address the exchange is from our want; for some, it will be by listening from our yes and ignoring what the other person has to say. For others, the negotiation conversation becomes a game they need to win; it is us against them, an either-or –– which can lead to a conflict. Therefore the question is not how do we handle a no response, but how do we turn the no go to let’s go!  Let’s go is when we have an alternative solution that works for both sides.

When I hear clients want to find in our session the right strategy to convince a peer that his/her idea is not good for the organization. What I observe is that their focus is on convincing the other person that they are wrong. This mindset closes the door to a conversation before we even started it. No one likes to hear that what they are saying/thinking is wrong. “What if instead of worrying about what the other person will say or why we need to be right,” I ask my clients “we can shift our focus to the idea that no one gets to be wrong and no one gets to be right?”
What if we change the focus? What would it look like if the other person and you were both together against the conflict? What would be possible then?

Let’s see the steps you can take to shifting your mindset from no go to let’s go together:

1. The concerns list.

When we think about the uncomfortable conversation we are going to have, many times, there are thoughts, concerns, and even emotions that play a crucial role in how we approach the conversation. Take a moment before you move into an action to pay attention to your being energy (your mindset and emotions) and write down all the concerns you have about the meeting. For example, concerns I hear from other clients many times:

“What if they don’t care about what I have to say?”

“What if they don’t respect my needs?”

Now let’s flip it and look at the other person. What would be the list of their concerns meeting with you? What would they write down?

Take a moment to write all their thoughts, frustrations, emotions, and beliefs.

Start with crossing over to their side. Look at the others' perspectives. Why might they have reacted to something you said or write the way they did? Why are they resisting your stance? There is undoubtedly a reason, and you’ll find that you will bring an open mindset perspective to the meeting when you take a moment to look at the world from their perspective.

2. “It is going to be hard” - What is the mindset you bring to the conversation

When thinking about the meeting, have you found yourself saying to another person or yourself before going to the meeting: “It will be hard,” or “I will need to fight to get what I want,” or “I know I will need to defend what I believe in.” Can you see how defensive and protective your view is in those moments? Without knowing what the other person will say, you look at the conversation from a heart at war. 

We choose how we step into a room, are we ready to put on the boxing gloves, or are we willing to wait and see what the other person has to say? Perhaps all you will need is to explain your perspective rather than defend it? Maybe, just maybe it is going to be easy?

3. Know your boundaries?

We need to know where the conversation starts and what intention we bring, but it is also essential to know where it ends; there are some situations where conversations will not go toward an agreement. This is why it is vital to understand what will make us say the final no and know that this is the end of the path for us or that from here our managers need to keep the conversation. Managers’ intervention doesn’t mean that you are weak, sometimes asking for help is actually the smart way to go; there are many situations that your managers need to solve organizational barriers that our peer and us cannot solve.

When we want to reach mutual agreements, both sides work together to bring as much value as they can it requires paying attention to what the other person’s wants and needs are. This is not an easy task, but slow down and ask yourself: “if I could bring compassion and curiosity to the situation what that person wants and needs are?” even if you view their reasons as irrelevant, not serious, or not realistic, understanding their challenges will once again help you stop fighting them and work together productively so both of you can benefit from the conversation and create value for the organization (or system) as a whole.

Lead Your Emotions - How to Regulate Your Emotions With Centering Techniques and Tangible Reminders

From my book- Beyond: Leadership from AwareLess to AwareNess, Dare to BE the leader you can be.

A few years ago, during a work break, I went to the kitchen (as I do every day since I mostly work from home). That morning, when I opened the refrigerator, I noticed something different: I wasn’t breathing. Okay, I was breathing, but I could sense that I was pressing my lips against each other so hard it was as if I was holding my breath before diving into deep water.

I must say that I became very curious about this kitchen experience; what made me press my lips together this way? The more I observed myself, the more I was amused with my doing and how I was with my actions.

Apparently, during that time, my concern about the progress of a project I was working on kept me from breathing! I closed the refrigerator door and did something I had been resisting for a long time: I took a big breath.

It was a choice, a choice to shift from where I was- concerned and worried to the point where it felt like I couldn’t breathe- to a new doing and being where I chose to close the refrigerator and focus on breathing. I didn’t know that this moment would teach me one of the most powerful lessons I’ve ever learned and will teach so many of my clients: taking a big breath is what moves us to be in control of our choices.

 Emotional regulation is the ability to effectively manage our emotional states and bounce back, mainly when our emotions run high.

We all have different methods to remind ourselves what we need to do: Post-it Notes, electronic calendars, and phone alarms can all serve as reminders for the actions we need to take, but how can we remind our being energy (the emotions. thoughts and concerns) to bounce back when we feel stressed, overwhelmed, afraid, or let our self-limiting belief hold us back? Centering techniques can help us pause and move to a place of choice with our being energy. Pause is the space in between that moves us from autopilot way of being to control our emotional choices and, therefore, our mindset in different situations.

Pause #1 Breath

Taking a big breath is not about the need to calm down, but about the pause. Breathing intentionally creates a moment of pausing. This pause allows us to ground ourselves and ask the big choice question: “Are we willing or wanting to shift?”

 A few days after the refrigerator a-ha moment, I found myself lecturing my three kids during dinnertime . . . again. I could see myself saying the same blah, blah, blah that I used to say almost every dinner while my kids ignored me. That night, I chose to take a big breath intentionally. It wasn’t the big breath of “Let me bring the ‘oy vey’ guilt of a Jewish mother defeated again by her children’s daily behavior.” Instead, this breath allowed me to pause and choose, in this interaction, if I was going to stay with my daily routine and keep lecturing my kids, or shift to a new way of being/doing and be quiet. Everyone was waiting on me to keep going after the big motherly breath, but I didn’t.

In his book, A New Earth, Eckhart Tolle explains that breathing brings us back to the present moment. That evening I learned that lecturing was more of a need for me than an action that brings value to anyone else at the table.

Pause #2 Tangible Reminder

A tangible reminder is an object that reminds us of how we can be our best selves. It is a reminder that what we feel or think is just a thought, and we can choose differently.

A research done by Millward Brown, a global leader in brand advertising, found that tangible, printed materials produced deeper engagement versus digital materials. The printed material evoked more brain activity associated with the integration of sight and touch. It gave a more robust emotional response that suggests a healthier memory formation and a deeper connection with personal thoughts and emotions.

 This is why touching or looking at a tangible reminder can be so helpful when we want to move into a state of choice.

Here are a few ways you can use tangible reminders:

• Touching an object on your body: wearing a piece of jewelry like a bracelet, necklace, ring or a watch, and touching upon feeling stressed, and can help center yourself. If, like many of my clients, you feel nervous before speaking to management or peers, touching a tangible object or jewelry in your pocket can be useful. When you touch the item, it is a reminder that things can be different, that you can shift, it can help you relax and center yourself without anyone knowing that this is what you do. It is a simple yet essential action step that can help you regulate your emotions or shift your mindset and lower your stress levels or nervousness.

• Look at an object: Rather than touching the item, you can choose to look at something. For some people looking at a tangible reminder can be as powerful as touching an object to lower the stress levels and bounce back. 

Here are a few ideas:

• Desktop picture - A picture on your smartphone lock screen or computer screen

• A key charm

• A rock, or seashell

• Sentimental toy or decorative object you can put on your desk

• A quote

• A plant 

Pause #3 - Centering word 

As with a deep breath, a tangible reminder centering word/sentence is another centering technique that can help you pause and move into choice. One of my clients combined the action step of touching a tangible reminder with a centering word; she came up with the plan of touching her watch while saying, “It’s time.” It’s all she needed to escape conflict and bounce back from a high emotional state.

When we let the emotions and concerns react and lead the way in a situation that takes us on the wrong path of actions, it can be a red flag for us that we might need to explore a new way of being that can bring new results. Centering techniques take just a few seconds, and will not only lead to a calm, centered, clear, way of being, we will also see new actions. Train yourself to be more mindful, bit by bit, and you will see the results in the way that you lead your way of being rather than letting the unwanted emotions lead you.

Of course, you can use only one centering technique or engage all three: breathing, touching a tangible object, and saying a word. Centering yourself can help you feel grounded, calmer, and able to respond articulately and clearly when you feel nervous or unable to control your thoughts and emotions.

Some say it takes 21-30 days to create a habit, but it will only take 3 seconds to breathe. So right now, close your eyes and take a deep breath and start the journey of being at a choice.

Lean Back - why Listening Will Move You From Tactical to Strategic leadership

Ever since we were little kids we were taught to be good through our actions, we all heard the adults saying: “Be a good boy and clean up your room,” or “Be a good girl and share your toys.” So we learned the formula that our actions are what is expected of us and what makes us be seen and rewarded, so we act. But there are areas in life, like leadership, where actions aren’t enough. In fact, adopting the approach of jumping as fast as we can to fix problems will hold us back. 

Why? You see, our autopilot tendency is geared toward doing what we know, fixing problems. Fixing problems distract our focus from intentional strategic thinking that requires slowing down, to reactive tactical solutions.
What is the difference between tactical and strategic thinking?
The definition of the word tactic is to plan, focus on tasks, or procedures that can be carried out; it may be part of a larger strategy. On the other hand, strategic thinking is a larger overall plan that can comprise several tactics.  Essentially, tactics are the nitty-gritty details, while strategy is about the big picture. Tactics are an extreme close up of what is happening right now or very soon; the twig and sticks of the bird’s nest. Whereas strategic thinking is an expensive view, you can take a step back or beyond to spend time thinking about how the future should look like; like the bird meta-view when it flies above us. When we work as leaders, instead of simply looking at the current situation and reacting to what is happening in the right here right now, we need to expand our vision and be intentional. Instead of initial, reactive responses, we need to think our actions through in order for them to be meaningful and influence in the long term with impact and sustainable results. 

How? lean back and slow down so we can listen.
In one of the first sessions with a new client, she asked me to help her “design a plan to convince the IT team manager that her solution for the marketing process is the right way to go.”  Notice the words: my solution, and the right way to go. Instead of working to solve the problem her right way, I invited my client to go back and listen. Listening can be hard when we have a solution. We want to fix, get over and move to the next item on the to-do list. When we believe that our way is the best way, we lose the ability to be open and see what others in the room have to say. 

Here are a few steps you can take to practice slowing down, leaning back and listening first so you can move toward an intentional way of being and doing:

1.     Lean Back
When I’m cooking with my son, my impatient doer wants to take over and get things done. He will ask me how much oil to put in the pan and all I can think about is the mess that will be if the oil will spill on the floor. Let’s face it, doing it myself is faster and definitely cleaner - for now. It is tempting to want to take the bottle and keep things clean and let go of the stress the internal control freak I am sensing within. But this is my focus on the now.  Yes, it was messy internally and on the stove, but giving him space allowed him to learn new skills. It wasn’t easy to remove myself and push her, the control freak within, as far as possible from the stove area and the pan. I had to find within the ability to overcome my tendencies and let him handle things slowly, and even fail.  Not only can he cook by himself and save me the cooking time and cleaning time, but he also has enough confidence to come up with creative recipes of his own that I never would have thought of. Let your tendencies and autopilot lean back and lean in by taking time to listen. 

2.     Listening without misleading toward your solutions
One of the best ways of leaning back while focusing on listening is by asking questions. Questions that focus on being curious about the wants, needs, and ideas of others can remove us from listening to ourselves to listening to others. The problem is that most of the time when we shift to listening and asking questions, the voice inside us that wants others to follow our solutions and show others that we are right. This is when the questions we ask lack curiosity, filled with judgment, and focus on leading to the right solution we have in mind. What can you do? 

• Stop using leading questions - leading questions, or as we probably should refer to them - misleading questions, are questions we ask to lead people toward our solutions, or toward our want for others to see that we are right. Questions like: “why do you think your idea is practical?” makes me question your question, what you are actually saying without saying is: “show me why your idea is good because, from my worldview, I believe that my idea is better than yours.” Another leading question is a question that has the solution within: “How can you stay away from using the report you suggested?” or “Do you know that by using this report you can do X, Y, and Z?”

• Why vs What questions - One of the best ways of asking exploratory questions is by staying in curiosity. There are two main ways to stay in curiosity, the simplest but not the easiest one is to ask “What” questions instead of “why” or “how” questions. “Why” questions communicate without words to others that we believe our solution is better when you ask why questions, it is as if you’re saying: “I already know the right answer, and it is your turn to explain to/show me why you are not wrong.” What questions, on the other hand, come from a place of curiosity and exploration. “What are your thoughts on this idea?” “What are your ideas for solving this problem?” “What task would you be most comfortable executing?” or as simple as: “I am curious, what….?”

Pay attention next time you ask questions; when you ask WHY questions do you see people defending their idea or feel frustrated with you? When you ask WHAT questions do you see people taking a short pause, and even look surprised?  Is there openness and willingness to explore together?

3.              Lean Back Again
Each time you want to go faster and lean toward a solution ask another ‘What’ question. Challenge yourself to keep asking “what” questions again and again and again. Stretch yourself to explore as many perspectives, possibilities, and ideas. 

4.              Check the Energy in the Room
The leaders who know it all, who have all the solutions, focus on educating, explaining, and solving problems. If you have a tendency to teach and educate your team you might notice that when you take over the conversation the people in the room are less engaged, and go inwards. On the other hand, when you focus on asking questions, explore, invite people to find solutions to gaps you or your team identified -people are more engaged, they come up with solutions (maybe not your favorite ones, but when others come with solutions they also take ownership of leading the process.

Pay attention: How comfortable your team or peers are when you stretch yourself to be in curiosity?  How engaged are they in the conversation? Do you suck the energy from the room, or does it feel specious? Are people stiff and holding back, or are they talking casually like they would to equals? Do they want to keep the conversation because they feel heard and seen, or are they defending and reacting and even triggered? If you sense that the energy is low, you have a choice: you can keep sucking the energy and explain and educate, or you can shift and let them find the answers. People are resourceful and can reach out to you when they need your help.

 Leaning back, listening, asking questions, leaning back, even more, asking more questions, and listening while being present with others’ solutions allow others to feel empowered,  resourceful, and engaged. Not only others will take ownership of the solutions they find, but it will also open up space and time for you to focus on planning and being intentional for the long term solutions while others focus on the tactical approach.

Six Things You Should Know Before Hiring an Executive Coach

Here you are - asking yourself whether you or your company should hire an Executive Coach to support you or a few people on your team. This professional interaction can provide a great opportunity for self-development, to take you from good to great, and to dare yourself to be the leader you want to and can be for your team and organization as a whole.

I gathered all the information I think you should know before you hire or consider hiring an executive coach. This information comes from questions I receive from new clients, people who reach out after they see me speaking in conferences, people who are watching my social media videos, or people reading my book and articles. Here are the six things you should know about executive coaching.

What Is Executive Coaching?

Let me take a step back and share the ICF (International Coach Federation - the international coaching association) definition of coaching: “Coaching is a thought-provoking and creative partnership that inspires clients to maximize their personal and professional potential, often unlocking previously untapped sources of imagination, productivity, and leadership.” 

An executive coach builds on these fundamental skills by helping the executive become aware of their leadership blind spot so they can achieve their personal/organizational goals and see consistent results. 

Mostly the coach and executive will decide on a few coaching goals to focus on for four to six months. 

So, what is the difference between coaching, mentoring, consulting, and therapy?

With all the personal and emotional professionals out there, it can be confusing to understand what the difference between a coach and other professionals is. So let’s take a moment to make the distinction between the different professions.

1. Therapists identify the past events that are getting in your way of moving forward.

2. Consultants help you solve a specific problem by following steps they designed themselves and believe to be the best method. This mostly comes from their own experience.

3. A mentor is someone who walked the path you want to walk and helps you, from their own personal experience, to move toward this goal. 

4. Coaches help you close the gap between where you are right now and where you want to be. The coach does that by asking powerful questions that help you find clarity so you can move forward. 

Confidentiality

Being a leader, I knew that at times there are situations I can’t share with my peers, friends, and even with my husband. Executives are exposed to information that can be delicate or might feel very uncomfortable sharing with others. ICF certified professional coaches must abide by the ICF code of ethics, which requires the coaches to keep the coaching conversations with their clients confidential, no matter who sponsors the coaching. This is why even when organizations sponsor a coaching engagement, an executive coach is not allowed to share the conversation with their client. I can tell you that when my clients know that our work is confidential, we are able to have open-hearted conversations that allow a profound conversation

It Can Be Lonely Up There

Being a leader and having experience as a change management consultant, I learned that the higher up you are in the organization, the less you can share. Working with an executive coach can help you bounce ideas off of a trusted partner, or to take time to brainstorms some solutions to a challenge or opportunity. Some of my clients found it easy to hide or not be seen or to move on without taking a moment to pause, celebrate, and Reflect. Unconsciously, they learned that it is better to shy away rather than getting in trouble or being seen and hurt others. 

Having an executive coach can be a place to celebrate a breakthrough, promotion or success, especially if you overcome an obstacle or when you feel uncomfortable talking about it or celebrating it with your peers or even with your partner. It is important to sit with your wins and reflect on them too, as much as when you overcome challenges or mistakes.

Different Perspective

When you come to the coaching conversation, you likely have one or two perspectives on a current situation. Being on autopilot you might not have been able to notice your blindspots, or maybe you were too busy to take the time and think about them. The coaching conversation allows you to explore a new perspective and even identify some areas you might have been lacking clarity in, especially when you talk with someone who holds an external perspective and is not engaged one way or another with the other personas in the organization. 

Have an honest conversation with you

In her study about self-awareness, Tasha Eurich found that the higher you are on the corporate ladder the less self-aware you are. Why is that? Her study shows that a big part of it is that the higher up you are, the fewer people will tell you what they think. 

You know how important it is for you to receive feedback from your team and peers, still, according to a 2017 study from Quantum Workforce, about half of employees don't regularly speak their mind at work -- whether to colleagues or managers.  I know how much I craved honest feedback or conversation without people holding back, and if this a need you feel has not been met, my promise to you is to always have an honest conversation with you where I share how I experience you. 

 As you can see from this article, executive coaching covers a wide spectrum of leadership skills: vision, strategy, techniques, and even wellness. Each executive coach has a unique methodology and a unique perspective of what can help their clients thrive. This is why most coaches offer a free coaching session to help you identify your coaching journey, and see if the methodology the coach is using and their style will be a good fit for you. Take advantage of this opportunity and speak with more than one executive coach to see who you feel can fit your needs and whom you feel comfortable speaking with. 

How to start?

To help you get ready in your preparation for hiring an executive coach, I gathered everything I discussed in this article to a one-page checklist.  As a bonus, I also added important questions that can help you get better clarity of what are your main coaching goals, and what you should ask your coach in order to make sure they are the best fit for you.